AI agents

AI Voice and AI Chat

AI agents that talk to your customers. AI Voice speaks out loud on your websites and answers calls nobody picks up. AI Chat is a chat bubble on your websites. You make each one once as a persona, then apply it wherever you want it. Both are under AI agents in the side menu.

#AI Voice

The page starts with three personas recommended from your business details. Open All 20 personas to see the whole gallery: The Friendly Agent, The Sales Closer, The Support Pro, The Concierge and more. Each one talks and decides in its own style.

Click a persona to start from it, or choose New AI Voice persona to start from your own prompt. Nothing goes live until you save it and apply it.

#Your personas

Each card shows the persona's quality and voice, and the websites and phone numbers using it. Talk to it lets you try it out loud in your browser, before any customer does.

#Changing a persona

Edit opens the persona's own page. Everything on it is yours to change.

• Persona: picking one fills in its behaviour prompt, voice and timing. You can still change all of them. The button under it puts the defaults back.
• Name it introduces itself with and First thing it says.
• How it talks and decides: its personality and decision rules, in plain words. It follows this on every call.
• Extra instructions for your business: what this business needs on top, like "We serve Austin only."

• Quality: Economy is a natural voice at a lower cost. Premium uses ElevenLabs voices and can use your cloned voice.
• Voice: pick one from the list. On Premium, enter an ElevenLabs voice ID, or leave it empty for the default voice.
• Wait before answering: how long it waits after the caller stops talking. Shorter feels snappier; longer avoids cutting people off.
• Callers can interrupt it: when on, it stops talking when the caller speaks over it.
• Put callers through to a person: a phone number, and when to use it.
• Business it speaks for: for a website about another brand or offer. Empty, it uses your business details and Brand Brain.
• Where it answers: tick the websites and phone numbers that use it.

Cloning your own voice

Under Voice, Clone your own voice makes a voice from one to three clear recordings of at least 30 seconds each, with no music or background noise. You must confirm it's your voice, or that you have the speaker's permission. The new voice is then set on that persona, which becomes Premium.

#AI Chat

A chatbot answers your website's visitors, takes their name and phone or email, and books into the website's calendar. Visitors who leave their details become contacts, with the chat in Conversations.

Start from a persona or choose New chatbot. Give it a name, a first message, instructions and a colour, and tick the websites it should appear on. Each chatbot has an on and off switch. AI Chat's personas use icons for now.

#Applying a persona to a website

There are two ways, and they do the same thing:

• From the persona: tick the website under Where it answers (AI Voice) or in its dialog (AI Chat).
• From the website: open it in the builder and press AI, next to Publish.

A website can have one chatbot and one AI Voice persona. Books in chooses the calendar its bots and Book a call buttons use: your account default, one calendar, or no booking. Changes show on the live website within a minute, with no need to publish again.

A new website has no bot until you apply one.

#Applying a persona to a phone number

An AI Voice persona can answer the calls nobody picks up. Tick the number under Where it answers, or choose the persona in the number's settings. See Voice AI for what happens on a call.

#The default booking calendar

At the bottom of both pages, Default booking calendar is where bots and Book a call buttons book on websites set to Account default. Choose No calendar: the team follows up if you'd rather call people back.

#Deleting a persona

Delete persona turns it off on every website and number that uses it. Those websites and numbers stop using an AI agent until you apply another.